Endpoint verification chrome extension

Appear in the Chrome's toolbar, check that the extension is not hidden (see Figure 4.2).4.1.3. (Chrome) To check if the browser extension is installed, type the special URL “chrome://extensions” in Chrome’s search bar and look for the ThousandEyes Endpoint Agent extension package (see Figure 4.3). If the extension is not installed, you can perform a manual installation by opening this link to the Chrome web store on the end-user machine or follow the full installation in our article Installing the Endpoint Agent for Mac OS X.4.1.4. (Chrome) If the browser extension icon is covered with a small covering red warning sign (see Figure 4.4), click the icon and the Repair button to resolve the issue. If the repair is unsuccessful restart the browser. Also ensure that you covered everything in sections 1 and 2 of the troubleshooting process; then try running the repair again. If the alert status persists, contact the Customer Engineering Team for further assistance. If the extension alert status has been fixed, continue to work through the non-browser specific troubleshooting steps as step 4.3.1.4.2.1. (IE) If the ThousandEyes Browser Sessions recorder extension icon does not appear in the IE Command bar (see Figure 4.5), check that the Command bar is visible (see Figure 4.6).4.2.2. (IE) Check that the IE Add-on is enabled (see Figure 4.7). If the Add-on does not appear in IE Add-ons after following all the previous steps and the main installation package completed successfully, contact the Customer Engineering Team for further assistance.4.3.1. Check the Endpoint Agent's browser extension status by navigating to the Agent Settings page (see Figure 4.8). On the Agent Settings page Endpoints deployed on a Mac OSX platform show an Apple Logo next to the them and Windows Endpoint deployments show a Windows logo next to them. All Endpoint Agent Windows

Product DocumentationGlobal Vantage PointsEndpoint AgentsInstallingUninstall or Delete an Endpoint AgentWhen an Endpoint Agent is installed on a device, the agent registers with the ThousandEyes platform and is then listed on the Endpoint Agents > Agent Settings page, under the relevant account group (the account group the Endpoint Agent installer was downloaded from).This article covers the processes to either delete or uninstall the Endpoint Agent.Data that has been uploaded to the ThousandEyes platform by the agent will remain in the platform, regardless of whether the agent that generated the data is deleted from the platform, the device the agent was installed on, or both.Delete an Endpoint Agent from the PlatformWhen an agent is deleted from the platform, either manually or via Agent Status Settings, the agent remains on the host device, but it will only check in with the platform during startup and will stop submitting data thereafter.To delete an Endpoint Agent:Expand the relevant agent tab.Note: To retain the current agent, while deleting prior instances, use the Last Contact time from the Endpoint Agents table toDeleted Endpoint Agents are recoverable within seven days from the trashcan icon. The trashcan icon does not appear on the Agent Settings page if no Endpoint Agents are available to be recovered.Uninstall the Endpoint AgentIf an agent is uninstalled from the host device, it continues to stay in the platform until it gets manually deleted, or automatically cleaned up via Agent Status Settings.To uninstall the Endpoint Agent from a macOS device:On the device, open the Applications folder.Drag the ThousandEyes Endpoint Agent application to the trash, or right click on the application and select Move to Trash.Remove the extension from Google Chrome:a. In a Google Chrome browser, locate the Endpoint Agent button in the browser toolbar. b. Right click on the button and select Remove from Chrome….You need to have administrative privileges to remove the extension from Chrome. If the enterprise is managing Chrome then you will see a message (greyed-out) saying that the extension is "Installed by your Administrator".Remove the Endpoint Agent from the ThousandEyes web application:a. Navigate to Settings -> Agents -> Endpoint Agents. b. Expand the relevant agent tab. c. Click the elipsis icon. d. Select Delete. e. Click Delete to confirm.Once the Endpoint Agent has been removed, no more data will be collected.To uninstall the Endpoint Agent via the command line, use the following command:rm -fr /Applications/ThousandEyes\ Endpoint\ Agent.app/To uninstall the Endpoint Agent

From a Windows device:Close any open Google Chrome, Internet Explorer, or Microsoft Edge browser windows.Open Add/Remove Programs.Find the ThousandEyes Agent entry on the list and click Uninstall.Acknowledge that you are uninstalling the Endpoint Agent.If you have Google Chrome installed, and the extension is enabled there, you will be prompted to confirm removal of the extension from Google Chrome. Acknowledge this prompt. A reboot may be required.Remove the Endpoint Agent from the ThousandEyes web application:a. In the ThousandEyes web application, navigate to Endpoint Agents > Agent Settings. b. Expand the relevant agent tab. c. Click the elipsis icon. d. Select Delete.e. Click Delete to confirm.Once the Endpoint Agent has been removed, no more data will be collected.To uninstall the Endpoint Agent via the command line, you need to know the Product Code (GUID) of the currently installed agent to execute an uninstall. The Product Code gets changed with every release.You can check if Endpoint Agent is installed on the machine (and its version) by checking the following standard registry keys: "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ThousandEyes\Endpoint Agent" (on Windows 64-bit) or "HKEY_LOCAL_MACHINE\SOFTWARE\ThousandEyes\Endpoint Agent" (on Windows 32-bit).To get the Product Code (GUID), run the following command in powershell:PS C:\> Get-WMIObject -Query "SELECT * FROM Win32_Product WHERE Name='ThousandEyes Endpoint Agent'" |Format-List IdentifyingNumber,Name,Version,VendorAfter obtaining the GUID (which is the Identifying Number) from the above script, run the following command to uninstall the agent:msiexec.exe /x {GUID} /norestart /quiet

The Endpoint Agent is changed. In this case, data collection may be skipped for a test round while the agent refetches the assigned scheduled tests.The Endpoint Agent experiences performance issues that cause test collection deadlines to be missed.3.10. If, after you have followed the previous steps, the scheduled test is still not working, contact the Customer Engineering Team for further assistance.Step 4 of 6. Troubleshooting manual Browser Sessions recordings problemsTo start a manual Browser Session recording: the end-user selects a browser tab to record from, clicks on the ThousandEyes Browser Sessions recorder extension icon in the end-user's browser (see figure 10) and then in the active tab the recording starts when the user loads a new web page or refreshes the current web page. The recording stops when the end-user activates another tab, after 30 seconds of inactivity or after 5 minutes of continuous recording. When a recording starts or stops: in Google Chrome, the browser extension icon status is updated, in the IE browser, a system notification is displayed. Browser Sessions data appears on the Endpoint Agents > Views page and is grouped together in 5 minute intervals. After a new Endpoint Agent installation Browser Sessions recordings may take up to 10 minutes to appear on the Views page but in most cases data appears within 60 seconds from when a recording is started.Troubleshooting manual Browser Sessions recordings steps:For troubleshooting Google Chrome Browser Session recordings start at step 4.1.1 or if you are using IE start at section 4.2.1 Once you have worked through the browser specific troubleshooting steps, continue to step 4.3.1.4.1.1.(Chrome) If you have access to the end-user machine, check the ThousandEyes Browser Sessions recorder extension icon appears in the end user's browser (see Figure 4.1).4.1.2. (Chrome) If the ThousandEyes Browser Sessions recorder extension icon does not

Platforms with Internet Explorer installed show the Internet Explorer logo and Endpoint platforms with Google Chrome installed should show the Chrome icon. A green dot over any browser extension icon in the Agent Settings page means the extension is installed and working. The browser logo and icon status can take up to 10 minutes to appear and switch from amber to green status.4.3.2. If the browser extension appears to be working, the agent is checking in but no waterfall data appears on the Endpoint Agents > Views page try to restart the machine or browser.4.3.3. If after following the previous steps the Browser Sessions recordings are now working then revert back to where you left off on the Endpoint Agent troubleshooting flow diagram for the next troubleshooting steps. If the Browser Sessions recordings are still not working, contact the Customer Engineering Team for assistance.Step 5 of 6. Troubleshooting Automatic Browser Sessions recordings problemsAutomatic Browser Session recordings begin when a user browses to a configured target domain from a specified network. The automatic Browser Sessions configuration can be referred to as a “target domain and network set”.Troubleshooting Automatic Browser Sessions recordings steps:5.1. If you have not already done so, follow the steps in the previous section (see section 4) as it covers most problems that could occur when trying to perform automatic Browser Sessions recordings.5.2. Check that the Monitored Network correctly matches the agent's network. The local Internet provider or Network Administrator should be able to provide you with the public network network address range your Endpoint Agents will use. If you are unsure what network your agent will be operating from, set a catch all Monitored Network e.g. 0.0.0.0/0 (see Figure 3.6 and Figure 5.1). Check that you have applied the correct domains in the Monitored Domain set. Hostnames are