Client center for configuration manager

Skip to main content This browser is no longer supported. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Support Center for Configuration Manager Article10/04/2022 In this article -->Applies to: Configuration Manager (current branch)Use Support Center for client troubleshooting, real-time log viewing, or capturing the state of a Configuration Manager client computer for later analysis. Support Center is a single tool to combine many administrator troubleshooting tools.AboutSupport Center aims to reduce the challenges and frustration when troubleshooting Configuration Manager client computers. Previously, when working with support to address an issue with Configuration Manager clients, you would need to manually collect log files and other information to help troubleshoot the issue. It was easy to accidentally forget a crucial log file, causing headaches for you and the support personnel who you're working with.Use Support Center to streamline the support experience. It lets you:Create a troubleshooting bundle (.zip file) that contains the Configuration Manager client log files. You then have a single file to send to support personnel.View Configuration Manager client log files, certificates, registry settings, debug dumps, client policies.Real-time diagnostic of inventory (replaces ContentSpy), policy (replaces PolicySpy), and client cache.Starting in version 2103, Support Center is split into the following tools:Support Center Client Data Collector: Collects data from a device to view in the Support Center Viewer. This separate tool encompasses the existing Support Center action to Collect selected data.Support Center Client Tools: The other Support Center troubleshooting functionality, except for Collect selected data.The following tools are still a part of Support Center:Support Center ViewerSupport Center OneTraceSupport Center Log File ViewerSupport Center viewerSupport Center includes Support Center Viewer, a tool that support personnel use to open the bundle of files that you create using Support Center. Support Center's data collector collects and packages diagnostic logs from a local or remote Configuration Manager client. To view data collector bundles, use the viewer application.Support Center log file viewerSupport Center includes a modern log viewer. This tool replaces CMTrace and provides a customizable interface with support for tabs and dockable windows. It has a fast presentation layer,

Microsoft Security Blog 8 MIN READ First published on CloudBlogs on Jul, 20 2012 Note: The article below refers to System Center 2012 Configuration Manager RTM with no service pack applied. For information about managing embedded devices with write filters using Configuration Manager with Service Pack 1 or later, refer to this article instead. This blog will introduce the prerequisites for installing the System Center 2012 Configuration Manager client on Windows Embedded Devices, provides a sample script that you can use with Configuration Manager to automatically disable and enable the Windows Embedded Write Filter and the step by step guidance on how to deploy software or software update to writer filter enabled Windows Embedded Devices with System Center 2012 Configuration Manager. For System Center Configuration Manager 2007, we have the following documents related on how to manage Windows Embedded write filters: Prerequisites for Installing the Configuration Manager 2007 Client on Windows Embedded Devices: Example Script for Configuring Write Filters Using Configuration Manager 2007 on Windows Embedded Devices: How to Manage Windows Embedded Write Filters Using Configuration Manager 2007: Most of the content still applies for System Center 2012 Configuration Manager. However, we found there is some content which needs to be updated: The script need to be updated to work on Windows Embedded Standard 7 When you’re using File-Based Write Filter, you need to add some additional registries and file exceptions in the Windows Devices image. When you’re using File-Based Write Filter, there is a script that is required to be run on the local system at shutdown. This script will commit the SMSTSVolumeID file generated by a Task Sequence ConfigMgr restart to the FBWF. If this file isn’t committed, prior to the restart after running the Write Filter Disable command, the ConfigMgr Task Sequence will not continue after the machine has rebooted. Prerequisites for Installing the System Center 2012 Configuration Manager Client on Windows Embedded Devices Prerequisites when Using File-Based Write Filter Configure the following exclusions if you want to use File-Based Write Filter (FBWF) to persist the state of the System Center 2012 Configuration Manager client between device

Consider the following scenario: The System Center Configuration Manager Administrator manages all updates in the environment. Users have no access to the Windows Update website. The Configuration Manager Software Update Point is configured and synchronizing. The Automatic Deployment Rule for Definition Updates is configured and appears to deliver updates nightly with no problem. In this scenario, when a new client is deployed and the local Administrator clicks the Update button in the System Center 2012 Endpoint Protection client user interface (SCEP UI), the search for updates eventually times out and the following error is displayed: 0x8024402c – System Center Endpoint Protection couldn’t install the definition updates because the proxy server or target server names can’t be resolved Analysis of the C:\Windows\WindowsUpdate.log file also indicates that the SCEP client is attempting to access the Microsoft Update Website. Symptoms The Updates Distributed from Configuration Manager source setting is not like any of the other definition update source settings in SCEP policies. You cannot pull definitions from this source by clicking Update in the SCEP UI. Cause To work around this issue, set up another Definition Update source such as WSUS to fall back to when a client attempts to manually update definitions via the SCEP UI. Alternatively, you can hide the SCEP UI from the end user so they cannot click Update in the client UI using the Disable the client user interface policy setting introduced in System Center 2012 Configuration Manager SP1. The Disable the client user interface option is located

And can load large log files in seconds.Support Center OneTraceOneTrace is a new log viewer with Support Center. It works similarly to CMTrace, with improvements. For more information, see Support Center OneTrace.PowerShell cmdletsSupport Center also includes PowerShell cmdlets. Use these cmdlets to create a remote connection to another Configuration Manager client, to configure the data collection options, and to start data collection. These cmdlets are in separate PowerShell module named ConfigMgrSupportCenter.PS. After you install Support Center, use the following command to import this module:Import-Module "C:\Program Files (x86)\Configuration Manager Support Center\ConfigMgrSupportCenter.PS.psd1"PrerequisitesInstall the following components on the server or client computer on which you install Support Center:Any Windows OS version supported by Configuration Manager. For more information, see Supported OS versions for clients. Support Center doesn't support mobile devices or macOS.Starting in version 2107, the all site and client components require .NET version 4.6.2, and version 4.8 is recommended. For more information, Site and site system prerequisites. In version 2103 and earlier, this tool requires .NET 4.5.2 or later.InstallFind the Support Center installer on the site server at the following path: cd.latest\SMSSETUP\Tools\SupportCenter\SupportCenterInstaller.msi.After you install it, find the following items on the Start menu in the Microsoft Endpoint Manager group:Support Center Client Data Collector (starting in version 2103)Support Center Client Tools (starting in version 2103)Support Center (version 2010 and earlier)Support Center Log File ViewerSupport Center OneTraceSupport Center ViewerStarting in version 2103, the Start menu group for Support Center includes these five tools:TipWhen installing Support Center, you can install tools individually. To install only the OneTrace log viewer, use the Advanced option when using the Support Center installer. You can also use the ADDLOCAL property, for example supportcenterinstaller.msi ADDLOCAL=OneTraceApplication Command line optionsStarting in version 2111, the following new command-line options have been added to the Support Center Data Collector and Client Tools:OptionDescriptionUse case-lSpecifies to launch as current user without elevationIf -l is used, no elevation is requested and local connections are disabled -l can be used exclusively from -m and -p. If -m and/or -p is used without -l, elevation will still be requested.-m Allows specifying a machine nameIf -m is used, an attempt

Restarts. Registry Exceptions Configure the following registry exclusions using the Embedded Designer as you create your image: HKLMSoftwareMicrosoftSMS HKLMSoftwareMicrosoftCCM Configure the following exclusions if you are using task sequences to manage the Configuration Manager client. HKLMSoftwareMicrosoftWindows NTCurrentVersionWinLogon HKLMSystemCurrentControlSetServicessmstsmgr File Exceptions Configure the following file exceptions using File-Based Write Filter after installing the System Center 2012 Configuration Manager client: %WINDIR% System32CCM %WINDIR% System32Wbem Configure the following exceptions if you are using task sequences to service the Configuration Manager client. %SystemDrive _SMSTaskSequence %WINDIR% BootStat.dat %WINDIR% RegFData For detailed information about building images and configuring write filters, see the Windows Embedded documentation. Example Script for Configuring Write Filters Using System Center 2012 Configuration Manager on Windows Embedded Devices Download the sample script from here: If you want to use the script on a computer running Windows Embedded Standard 7 (WES 7) with Enhanced Write Filter (EWF), edit the script as follows: Find the following line in the script: if (bIsEWFInstalled) AND (InStr(strLine, "Device Name")) Then Change “Device Name” to “Volume Name” as shown in the following example: if (bIsEWFInstalled) AND (InStr(strLine, "Volume Name ")) Then Note: This edit is needed because the location of the ewfmgr.exe command output is changed between WES 2009 and WES 7. The following code shows the Ewfmgr.exe command output location for WES 2009 and WES 7. Ewfmgr.exe command output on WES 2009. Ewfmgr.exe command output on WES 7 How to Manage Windows Embedded Write Filters Using System Center 2012 Configuration Manager To use the script and perform software distribution and software updates management using System Center 2012 Configuration Manager on Windows Embedded devices that use the Enhanced Write Filter (EWF) or File-Based Write Filter (FBWF) write filter, you must take the following steps: Create a software distribution package for deployment of the VBScript that contains the following programs: Program 1: Issues the command to disable the write filter. Program 2: Issues the command to enable the write filter. Create a custom task sequence that performs the following tasks: Run Program 1 to disable the write filter. Perform the required software distribution and software update activities. Run Program 2

Skip to main content This browser is no longer supported. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Article02/11/2025 In this article -->This article describes a by-design behavior where the Microsoft Network Inspection service may be stopped by Active Directory Group Policy.Original product version: Microsoft System Center 2012 Configuration ManagerOriginal KB number: 2688238SymptomsConsider the following scenario:A Microsoft System Center 2012 Configuration Manager administrator sets the Enable protection against network-based exploits option to True and then deploys the policy to a collection of devices. This option is part of the real-time protection item on the Antimalware tab for the Microsoft Forefront Endpoint Protection (FEP) policies in the Configuration Manager console.Then, the Configuration Manager client sets the start of the Microsoft Network Inspection service to Automatic on all devices in the target collection.An Active Directory administrator configures Group Policy to set the start for the Microsoft Network Inspection service to Disabled.In this scenario, when the Group Policy settings are applied, the Microsoft Network Inspection service is stopped, and the start of the service is set to Disabled. When the Configuration Manager client evaluates client health and determines that the service is disabled, it remediates the problem by setting the start of the service to Automatic and starts the service again. However, the service soon stops again because the service is stopped by the Active Directory Group Policy.StatusThis behavior is by design. Group Policy settings to disable services should be carefully evaluated together with the