Freshchat Email API

Author: s | 2025-04-23

Email enhancements for Freshchat. Generate API tokens right from your Freshchat account to access Freshchat APIs. J Feature Update. Languages

How to reply a email in freshchat by api - Product

Modified on: Fri, 7 Jun, 2024 at 12:37 PM OverviewThe Zalo for Freshchat app lets customer service agents communicate with customers via Zalo. Pre-requisitesHere are the pre-requisites in order to set up and use the Zalo app:Zalo account (OA ID and Authorization Code)An Hexasync account to enable communication between Freshchat and ZaloAPI token from FreshworksFeaturesThe table below provides an overview of all the supported message types, automation, structured message formats, message events and consumer profiles: Message TypesTextIncomingYesOutgoingYesImageIncomingYesOutgoingYesVideoIncomingYesOutgoingYesAudioIncomingYesOutgoingYesFileIncomingYesOutgoingYesEmojiIncomingNoOutgoingYesGIFsIncomingNoOutgoingNoStickersIncomingNoOutgoingNoAutomationBotsBot to userNoStructured MessagesArticlesBot to userNoCarouselBot to userNoButtonsBot to userNoDropdown ListBot to userNoMessage EventsDeliveredIncomingNoOutgoingNoReadIncomingNoOutgoingNoTypingIncomingNoOutgoingNoConsumer ProfileUser NameNoImageNoConfigurationSetup Hexasync accountSign up for a Hexasync profile here.Please sign up for a company account if you haven't already. Click the button (+) to create a new profile and provide system information as shown below. Upon successfully creation of your profile, please reach out to Hexasync with the name of the account/profile and profile owner's email. Make sure to also send your Freshchat and Zalo OA details. To know more about the steps to get Freshchat and Zalo OA details, please read below. Get Freshchat App ID and API KeyFreshchat app ID : To get the Freshchat App ID, please visit Channels -> Mobile SDK page. Freshchat API token : To get the API key, please visit Admin > API settings page.Zalo SetupClick the Hexalink URL provided above. Choose the OA account that you wish to use to integrate with Freshchat. However, please note that you will need to be an OA admin to grant OA access. Check the box to accept. Copy the OA ID and Authorization Code. When done, please reach out to team Beehexa at [email protected] to complete the setup. Please click here for more information. PricingContact [email protected] to get details on pricing. Did you find it helpful? Yes No Can you please tell us how we can improve this article?

kgrvaidya/node-freshchat-api: Node wrapper for the freshchat API

When you use Freshchat as your customer-facing widget, your customer will first see Topics. Topics are specific messaging channels that your customers can use to connect to your team. Depending on the Topic, you can offer specific support. If you’re using bots, you can trigger a different bot flow for each Topic. If you have multiple Whatsapp numbers connected to your Freshchat account, you can even set up unique bot flows for each of these numbers.When you’re using Freshchat BYOB, you can have only one bot connected to your Freshchat at account at a given point in time. You can build the bot flows for the different topics and Whatsapp numbers in the same bot, and use conditional logic to trigger the relevant bot conversations to your customers.TABLE OF CONTENTSSetting up the APISetting up the conditional logicGetting the channel IDs from Freshchat Setting up the conditional logicSetting up the APILogin to your Freddy Self-service account as the Owner/Admin and open the bot for which you need to set up the API.Navigate to Flows > Configure > API library > and click on New API.You will use this new API to recognize the Topic in which your customer has initiated the Freshchat conversation.Configure the API endpoint in the URL section. This will change based on the data center of your Freshchat account.India DC: ID> Europe DC: ID> US DC: ID> Australia DC: ID>Set the method for the API call to GET.The external ID for the endpoint is a placeholder that stores the conversation id from Freshchat . To insert this placeholder, click on the + icon in the URL text editor > Parameters > External Conversation ID.Add the Authorization Header, as shown below. The Authorization key is “Bearer ”. To get the API token, open your Freshchat account settings > API Tokens > Generate/Copy an Existing API token. Enter channel_id, as the Required response parameter. This will return the channel ID to your bot, which can then use conditional logic to decide which bot flow or Whatsapp number to trigger.Setting up the conditional logicWhen your customer reaches out via the Freshchat widget, the bot will start looking for a matching intent. There can be three ways for this interaction to start:Your customer might start with a greeting, which is then matched with the Hello flow.You can choose to map the conversation (based on the keywords your customers use) to a different intent — such as a flow name of any answers that you've set up.If the bot is unable to match the conversation based on the intent, it will instead trigger the Sorry flow. To make the customer experience is seamless, you can mark the first dialog in the “Sorry” flow private and then connect the “Sorry” flow to the first dialog in the “Hello” flow or to a different flow that you have set up.Open the first dialog in your “Hello” flow and mark it as private.Add a new Action > pick Trigger API > pick the API that you

How to reply a email in freshchat by api - Product - Freshworks

The customer concerns immediately. Instead of having these conversations open in the queue, agents can convert them into a ticket and follow up later. This also declutters the chat queue and reduces their response time.On your Team inbox, click on the conversation you want to resolve and convert it to a ticket.On the top-right corner, click Resolve and Create Ticket in Freshservice.You can choose to save the conversation as a new ticket or append it to an existing ticket.If you want to save the conversation as a new ticket, choose the values for the ticket fields and click Resolve and Create Ticket. Based on the Freshdesk integration settings, some ticket fields will be auto-populated (See the steps above). But you can always edit the values if necessary.To save the conversation to an existing ticket, select Append to existing ticket and choose the ticket.Setting up Freshchat inside FreshserviceLogin to your Freshservice account and go to Admin > Support Channels > Chat.You can link your existing Freshchat account or create a new account.To create a new Freshchat account, click Create a Trial Freshchat account.To integrate your existing Freschat account with Freshservice, click the link to your existing Freschat account.You can enter your Freshchat Account URL, app ID, and Widget token. To find these details, go to your Freshchat account and navigate to Admin Settings > Configuration and Workflows > Web Chat Settings > Integration Settings. The domain name is your Freshchat account's domain name.Click Connect.Now, you can access your Freshchat Team Inbox within your Freshservice account. Did you find it helpful? Yes No Can you please tell us how we can improve this article?. Email enhancements for Freshchat. Generate API tokens right from your Freshchat account to access Freshchat APIs. J Feature Update. Languages Enter the email address to which the reports need to be delivered. Enter the Freshchat Domain and API Key and click Verify Click Save Configure Reports Once the Freshchat API Key has

Freshchat PHP SDK library to interact with Freshchat API

Configured earlier. In our example, it was the Fetch source API.Getting the channel IDs from Freshchat Before configuring the conditional logic for the different Freshchat topics/Whatsapp numbers, you’ll need to get the channel ID associated with each of these topics/Whatsapp numbers. To get this, you can trigger the List All Channels API in an API tool. Setting up the conditional logicGo back to the bot that you were setting up in Freddy Self-service. Open the flow where you configured the Trigger API action, and switch to the Conditions.Here, you need to configure a condition that will check the channel ID returned by the API call, in our case, the response parameter from the Fetch Source API. In the Conditions tab, set up a rule so that the bot detects the channel ID or the Topic where the customer has initiated the conversation and trigger the appropriate bot flow. Once it has the channel ID, it will look for a match with the list of channel IDs from Freshchat . If the channel ID returned from the API call is found to be equal to a channel ID associated with a topic, the condition will route the bot flow to that Topic.In our example, the Freshchat account has two topics: Sales and Support. Based on which Topic the customer initiates a conversation from, the bot will trigger different flows.

flip-id/freshchat: Freshchat API client library - GitHub

Modified on: Fri, 12 Apr, 2024 at 11:35 AM Freshdesk Omni (formerly CSS) With Freshchat and Freshservice integration, you can make conversations with your customers using the Freshchat widget within your Freshservice account and convert chat conversations in Freshchat into tickets on Freshservice without switching tabs or windows.This also means, while your agents are responding to tickets, they can still receive notifications on the chats assigned to them and reply to customers directly on Freshservice.The Freshchat-Freshservice integration involves the following steps:Setting up Freshservice in Freshchat Define rules for converting chats to ticketsConverting Freshchat conversations into Freshservice ticketsSetting up Freshchat inside FreshserviceSetting up Freshservice in Freshchat Login to Freshchat as an Account Owner or Admin.Go to Admin Settings > Apps > Integrations > Freshservice.Add your Freshservice portal URL and your Admin User Token, and click Authorize. Your Admin User Token is your Freshservice API key. You can find it in your Freshservice account under Profile Settings.Once your Freshdesk credentials are authorized successfully, you can proceed with defining rules to convert chats to Freshservice tickets in the next screen.Now that your Freshchat and Freshserive accounts are integrated, define the rules for converting chats into tickets on Freshservice. You can make it mandatory for agents to convert every conversation into a ticket upon resolving it (closing it). Toggle this option to make ticket creation mandatory.Choose the Freshservice ticket fields that agents must fill while creating the ticket. From the drop-down option, select the mandatory and optional fields from Freshdesk and then choose the corresponding values. You can also leave the Valuefield blank and allow agents to choose.Select the Show field option to make the fields visible to the agents, and then choose the permissions. You can make the ticket fields Editable, Non-editable, or Editable and mandatory for your agents.Click Sync Fields for all the changes to take effect, and finally click Save. Note: Esnure that your Freshservice field types are compatible with Freshchat custom properties for converting a chat into a ticket.Converting Freshchat conversations into Freshservice ticketsOnce you complete the integration, your agents can start using Freshservice within Freshchat.When an agent answers customer queries on Freshchat, they can close the conversation by resolving them. Resolved conversations move to the Resolved view and can be accessed anytime. Alternatively, with Freshservice integration, agents can resolve a conversation in Freshchat and instantly convert them into a Freshservice ticket.This will be useful when they cannot address all

Email notifications with Freshchat - Freshsales

What is IP Allowlisting?IP Allowlisting is a security feature that controls which IP addresses can connect to a particular server. Customers usually set up IP Allowlisting to allow their internal servers and networks to connect to specific other networks to protect their networks from malicious activity and unauthorized access.Why do we need IP Allowlisting?One of the main reasons customers use IP Allowlisting is to prevent unauthorized access to networks. By setting up an IP Allowlist, customers can control who can access networks, restricting access to only users they trust. IP Allowlisting also allows customers to prevent malicious or unwanted traffic from entering their networks. This further protects customers from threats such as distributed denial of service attacks, malicious bots, and other malicious activities. In addition, IP Allowlisting allows customers to monitor and control the traffic that enters their networks, enabling them to identify abnormal network activity and respond quickly to protect their networks.IP Allowlisting for FreshchatIP Allowlisting can restrict access to specific websites and services, making it an important tool for protecting sensitive information. It is important to add Freshworks IP addresses to your Allowlist to ensure your servers continue to interact with Freshchat while minimizing risks. It is important to note that any calls from Freshworks applications to your infrastructure must be initiated from NAT IPs.It is essential for customers that have already set up an Allowlist in their firewall to accept API calls and webhooks from Freshworks applications. The Allowlist should contain NAT IPs of Freshchat and Freddy Self-service, as calls from these applications must be initiated from the NAT IPs for them to reach your infrastructure. This could include webhooks to your servers from Freshchat and bot flows triggered by Freddy Self-service.To begin this process, please check with your IT team to ensure that all the IP. Email enhancements for Freshchat. Generate API tokens right from your Freshchat account to access Freshchat APIs. J Feature Update. Languages