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Continues to work as before, See Backing up and Restoring Sisense. If you use partner plug-ins, see Skipping Compilation for Partner Plugins, (above). Download the latest version of Sisense.wget [sisense-linux-deployment-link] Contact Sisense to receive the latest Linux archive file. Extract the tar.gz file:tar zxf [sisense-linux-deployment-package-name] Copy your previous configuration file (for example, config.yaml) to the current installation folder. Edit the config.yaml file:vim config.yaml Note: This command is an example and may be different depending on the configuration file you used when installing Sisense. In your configuration file, set the value of the update parameter to true. If necessary, configure any other required parameter values. For a full explanation of each parameter, see Installing Sisense on Linux. Run the configuration script../sisense.sh config.yaml Your configuration settings are displayed with a message to confirm that you want to deploy Sisense with these settings. Enter Yes to confirm that you want to deploy Sisense, or No to abort the deployment. If there are any issues when the deployment script finishes, view the installation logs as follows:[installation-dir]/sisense-ansible.log Restore your Sisense assets. See Backing up and Restoring Sisense. Side-by-Side Upgrades with Restoring a Backup with Generic JDBC Connections When importing a data model, or opening an existing data model, the old connectors pod must be up already, otherwise the JDBC connection will be blank. For side-by-side upgrades that require a restore of a backup that has generic JDBC connections, do not perform the restore until after you perform the following steps: Install Sisense. Activate Sisense. Scale

Upgrading EKS to v1.23 or later, see Creating a Service Account for the EBS CSI Driver on EKS. Downgrade and rollback are only supported by restoring to a specific backed up version. DO NOT attempt to downgrade by running the installer of a previous version on an upgraded system or by using 'helm rollback'. In most cases, these actions can lead to system and data damage.To restore a specific backed up version:Make sure that you backup Sisense before all upgrades.Uninstall Sisense with removing user data.Install the previous version.Restore the backup of the previous system made before the upgrade. Prerequisites Access to the Sisense CLI Sisense Linux V7.4.3 or later A Minimum Requirements for Sisense in Linux Environments of Kubernetes for the upgraded version of Sisense is installed. You can check your version of Kubernetes with the command: kubectl version Skipping Compilation for Partner Plugins Some partner plugins are delivered in a compiled format and should not be recompiled during a version upgrade. Recompiling these types of plugins during an upgrade may result in a crash due to timeouts. The skipCompilation flag can be used to prevent the attempted recompilation of these plugins during the upgrade process. This flag is included in the plugin.json file of all certified plugins, and should be set to true to skip compilation for the plugin. The plugin folders with the plugin.json files are found in the /opt/sisense/storage/plugins/ folder. Upgrading Sisense in a Linux Environment Backup your Sisense assets to ensure that your upgraded Sisense deployment

Note: It is recommended to not upgrade more than three releases ahead at a time. For example, if upgrading from L2022.2 to L2022.7, the upgrades that should be performed are L2022.2 > L2022.5, then L2022.5 > L2022.7. Read the Release Notes of all the versions prior to your current version, up to and including the version to which you are upgrading. When upgrading an on-prem Sisense deployment, make sure to request the updated version of all premium and custom add-ons that you are using. The non-upgraded add-ons might not be compatible with the latest Sisense version. When upgrading an RKE deployment from Sisense version L2022.3 or earlier to Sisense version L2022.4 or later, any modifications previously made to Grafana dashboards, alerts, notifications, etc. revert to the default state. To preserve your modifications: Export your modified Grafana dashboards.Perform the upgrade to Sisense L2022.4 or later.Import your Grafana dashboards into the new version. When upgrading Sisense in a Kubernetes environment, if your environment uses FSx storage and you are upgrading from Kubernetes 1.21 to 1.22, the FSx driver may freeze during the upgrade. If this happens, rerun the upgrade after rebooting the Kubernetes nodes. Therefore, it is recommended to perform the upgrade during off-peak or downtime hours. When upgrading both Sisense and Kubernetes, check that both the Sisense and Kubernetes parameters in the YAML file are set to true, that is: update: trueupdate_k8s_version: true Starting L2022.7, Kubespray is decommissioned. To upgrade from Kubespray to RKE, see Migrating from Kubespray to RKE. If

Sisense has gone through and collected the most commonly reported issues related to the Report Manager plugin. Save time and effort by reading through the most common Report Manager plugin troubleshooting issues below. Troubleshooting common issues:Case 1: PDF export fails via Report Manager:Navigate to the dashboard that is set up for reporting in Report Manager and attempt to export the dashboard via PDF. If the PDF is not exported successfully, attempt to disable all plugins (via the Add-on tab) except the Report Manager plugin and retest. If the issue still persists, please contact Sisense Support.Case 2: Reports are failing to be executed: Double-check the recipient list to ensure that you do not have any non-Sisense users listed. In cases where there is a non-Sisense user in the recipient list of the report, remove the email address of the non-Sisense recipient or enable reports to be sent for non-Sisense users. Refer to the linked manual to learn how to send reports to non-Sisense users.Case 3: The Report Manager tab has disappearedResolving this issue will require manually restarting the Report Manager service. Linux:Restart the external-plugin pod service.Windows:Restart “sisense.reportManagerEngine” service.If you are a Sisense Managed Service customer, please feel free to contact Sisense Support. as we do not provide access to services for cloud customers.Case 4: You are receiving all report attachments except CSV or Excel Please refer to Case #2. Case 5: You are installing Report Manager in a multi-node environment (Linux) Make sure you run the installation only on the master node. To identify the master node, use the command within Linux CLI: "kubectl cluster-info." For Windows, the plugin needs to be installed on each single nodeCase 6: Filters are different in dashboards versus the reports that are being sent via Report ManagerNavigate to the specific report and select, "Edit". Ensure that the box for "Apply Custom Filters" is checked, as the example below:Known Report Manager Limitations:Report manager does not offer PDF-formatting capabilities.Widgets that are table with aggregation will not export to CSV or Excel.If Report Manager is configured to send emails, please ensure that all attachments dare not larger than 30 MB, otherwise, the email will fail.For timed reports, the reports are created based on the local time according to your machine. For example, if you configure the report to be sent out daily at 8 AM, each day's reports will be sent out at 8 AM based on the time of your local machine from which you set up the report.Creating a Support Ticket for Report Manager issues:In case none of the steps above were successful, please feel free to contact Sisense Support. Please make sure to attach the following logs to your ticket:Linux customers:Navigate to /var/log/sisense/sisense/ and capture

Build the future and shape your own At Sisense, we seek to build a world where analytics fuel the applications that drive business forward. Join us to turn this vision into reality. Why join Sisense? Empowering innovationAt Sisense, we're revolutionizing the way companies harness the power of data to drive innovation and growth. Our AI-driven analytics platform empowers businesses to unlock actionable insights, accelerate product innovation, and transform customer experiences. From disrupting markets to transforming businesses, Sisense enables its customers to achieve their goals and drive success. Join us in shaping the future of analytics and making an impact that matters. People firstSisense is more than just a technology business–we’re a people business. Our team is our most valuable resource, and that’s why we prioritize our people and their well-being over everything. Every quarter, we give all employees an opportunity to "come up for air" with a day off to rest and recharge. We also provide incredible health benefits, flexible PTO, and Summer Half Days to ensure our employees have the work-life balance they need to thrive. Career acceleratorAdvance your career with Sisense and learn skills that allow you to accomplish more than you ever believed possible. Our managers are trained to focus on the growth of each employee through every point of their career journey. This means that you receive a customized career development plan tailored to help you meet your full potential. Awards and recognition Check out what our employees have to say about Sisense. Join your dream team Customer care Sisense“Joining the customer care team at Sisense isn’t just about resolving issues–it’s about making meaningful connections and leaving a lasting impact on our customers’ experiences. My colleagues and I are proud to be part of a team that goes above and beyond to ensure every interaction is memorable and solve every problem with care and dedication.” People Sisense“I’m thrilled to play a pivotal role in shaping company culture while supporting our most valuable asset—our people. Our team is dedicated to fostering a positive and inclusive workplace where everyone feels valued, supported, and empowered to reach their full potential. Joining Sisense means being part of a team that prioritizes employee well-being, professional development, and diversity.” Product house Sisense“Our team is driving innovation and shaping the future of our products. We’re passionate about understanding our customers’ needs, pushing boundaries, and delivering solutions that exceed expectations. We’re at the forefront of product development, where every idea helps create meaningful results for our customers.” Marketing Sisense“As a key player on the marketing team, I’m thrilled to be part of driving our brand’s growth and visibility in the market. Our team is passionate about telling Sisense’s story and connecting with our audience in meaningful ways. Our team is at the forefront of innovation, creativity, and strategic thinking, where every campaign and initiative contributes to our company’s success and makes an impact in the industry.” Sales Sisense“I’m privileged to be part of a dynamic and results-driven environment where every interaction presents an opportunity

To make a difference. My team is committed to building lasting relationships, understanding customer needs, and delivering solutions that drive growth and success–for both our clients and our company. Our high-energy sales team thrives on challenges, celebrates successes, and constantly strives for excellence.” Operations Sisense“As an operations team member here at Sisense, I’m proud to be part of the engine that keeps our company running smoothly and efficiently. My team is dedicated to optimizing processes, enhancing productivity, and ensuring seamless day-to-day operations across all departments.” Finance Sisense“I’m honored to contribute daily to our company’s financial health and success. My team’s meticulous attention to detail and strategic financial planning drive growth and innovation across the organization.” Legal Sisense“I take pride in ensuring compliance with laws and regulations. Joining Sisense means being part of a collaborative and proactive environment where your legal expertise is valued and where you’ll have the opportunity to make a meaningful impact on the company’s success.” IT and security Sisense“At Sisense, we not only deploy controls to meet industry standards but also enable productivity by adopting automation and the latest technologies. Every day, our team remains dedicated to pushing the boundaries of innovation to safeguard our data and the trust of our customers and partners. It is truly a privilege to work for a company that takes security as seriously as we do and continuously strives to deliver nothing but the best.” Sisense employees around the worldWherever you are in the world, we can help. We provide both remote and hybrid work options tailored to your location, along with flexible PTO for most employees to ensure a balanced approach to work and life. Sisense employs a globally distributed workforce with offices in New York City and Tel Aviv.If you’re a remote employee, you can join a Collaboration Hub to meet local colleagues face-to-face.What’s a “Collab Hub”? Collab hubs are established in locations with 5 or more nearby employees, as indicated on the map below. We organize gatherings for these groups, whether it’s a paint & sip or a nice dinner. This initiative ensures that Sisensers have the chance to interact with coworkers, regardless of living near an office. Dennis Ong Manager, Information Technology Susanna Tharakan Director, Global D&I and Experience Rachel Moffitt Sr. Director, Field Effectiveness Oleg Strelchuk Director, Technical Solutions Engineering Global Sisense benefits At Sisense, we understand that benefits are more than just perks – they’re essential components of an inclusive compensation package that demonstrates our commitment to the well-being and success of our employees. Each of our Sisense locations offers different benefits, from health insurance and retirement plans to disability insurance and annual lifestyle reimbursements. Our benefits are designed to support our employees throughout every stage of their lives and careers. Check out a few of our global benefits that apply to all locations. Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTO