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It is a relatively straightforward process to connect your Shopify and/or Shopify Plus store to ShipHero. This article will walk you through the steps. How to Connect Your Shopify/Shopify+ Store to ShipHeroHow to Re-Authenticate Your Shopify / ShipHero ConnectionImportant NotesHow to Connect Your Shopify/Shopify+ Store to ShipHeroFollow these steps to connect your Shopify store for the first time:1. Log into your ShipHero account at app.ShipHero.com2. Navigate to My Account > Stores.3. Tap the Add A New Store button located on the top right of the screen.4. Select Shopify from the available options.5. A screen will pop up outlining the steps to connect your Shopify store with ShipHero.a. When you click Connect, you will be taken to the Shopify App Store to install the ShipHero App.b. Once connected, click on Settings to configure the connection.6. Click Connect.How to Re-Authenticate Your Shopify / ShipHero ConnectionNavigate to My Account > Stores and tap the Settings button located under Actions.At the bottom of the page you will find a section called Re-Authenticate Your Store.Click Re-Auth in the bottom lefthand corner.You will be redirected to log into your Shopify storeYou will see a message titled: "You are about to update ShipHero Inventory & Shipping" outlining the data that the ShipHero app has access to based on the selections you made when first setting up the connection.Click Update app.Important NotesShipHero will link any imported products with matching SKUs to the existing product already in ShipHero. If the SKU does not already exist in ShipHero, a new product is created.Orders placed in Shopify will typically appear in ShipHero within a few seconds after the order was placed. Sometimes it can take several minutes.Typically, orders shipped in ShipHero will be updated in Shopify within a few minutes.When shipping orders in ShipHero, tracking information is sent to Shopify and the customer will receive an email notification with the tracking information of the shipment. Back to articles in this section

Fraud Holds allow users to flag potentially fraudulent orders. When enabled, the order will not appear in the picking queue until the hold is removed.Fraud Holds from ShopifyShipHero applies a fraud hold to an order based on Shopify's recommendation to investigate or cancel. ShipHero identifies these as the Order Risk Levels found in the store settings.To set up Shopify fraud holds:Go to My Account > Stores > Settings.Scroll to the Fraud Settings section on the bottom left of the page.Select a risk level from the Order Risk Levels dropdown.Click Save.Note: For more information, see Fraud Rules with Shopify and ShipHero.Bigcommerce, Woocommerce, Magento v2, and Mystoreno StoresBigcommerce, Woocommerce, Magento v2, and Mystoreno allow users to set up fraud holds that correlate with the order's status through Map Statuses. This option triggers the hold when an order imports into ShipHero with a specific status.To map fraud holds:Go to My Account > Stores > Map Statuses.Select Fraud Hold from the appropriate dropdown from the Order Hold column.Click Save.Note: Map status settings will affect orders created after the setting is saved.What if my store's settings do not support fraud holds?Amazon, eBay, Walmart, Etsy, and Google do not support fraud holds through their store settings. However, users can add or remove holds in ShipHero through the dashboard or create an automation rule.Note: For more information, see Managing Holds on Orders.How to Set Fraud Holds with an Automation RuleGo to Orders > Automation Rules.Click Create New Rule.Give your rule a name and select a Trigger.Select Set Fraud Hold from the Action dropdown.Click Create.Note: For more information on automation rules, see How to Use Automation Rules.Fraud Hold Email NotificationsTo receive email notifications each time an order is placed on a fraud hold:Go to My Account > Settings > General Settings.Scroll to Notify Fraud Hold Email.Enter the email address.Click Enter. Back to articles in this section

To use specific boxes when packing orders, you'll need to create and/or activate those boxes.To create and manage boxes, use the top menu, click Shipping, then click Boxes. To create a new box, select + Add Shipping Box.When using flat rate boxes (UPS, FedEx, USPS, & NZ Post), please use the premade boxes set by ShipHero to ensure that the correct rates will populate when quoting. For example, if you would like to have the USPS Flat Rate price (Flat Padded Envelope, etc.) you need to make sure to check the active box in ShipHero for that premade box and select that box when you are shipping out orders to qualify for that price.Tip: Each box can be assigned a barcode. You can print the barcode for your boxes, which a packer can then scan to select the box when packing the order. Once you've created the box, select the Active checkbox next to each box to activate it. This will display the box in the Box Type dropdown when you're packing orders. Back to articles in this section

Auto-SyncVendor ManagementPurchase Order ManagementProduct Bundles CreationMulti-Location Storage Support13. ManagerPlusManagerPlus is an inventory management platform best suited to businesses in the manufacturing and construction industries that involve fleet operations and facility maintenance. The product comes in five modules: inventory management, asset management, preventive maintenance, work order management, and an inspection module.Its key features include inventory tracking, inventory forecasting, barcode scanning and printing, work order management, and preventive maintenance scheduling. It also has a robust analytics module, complete with an extensive filtering feature and intuitive visualizations.Moreover, ManagerPlus is also available via mobile apps for Android and iOS devices. So, field and warehouse personnel can always be kept in the loop and make real-time reports on progress. This highly-specialized inventory management platform is available via monthly subscription plans. Paid plans start at $85 per user every month. Detailed ManagerPlus Review Inventory TrackingAsset ManagementInventory ForecastsWork Order ManagementPlanning CalendarAudit TrailPreventive Maintenance SchedulingBarcode Scanning and Printing14. ShipHeroShipHero is also an end-to-end inventory and warehouse management solution. Key features include inventory management, shipping management, order management, returns management, and vendor management. The product is ideal for ecommerce businesses that need 3PL services. And, ShipHero is one of the best 3PL companies today.The platform provides great inventory visibility. This allows team members to easily find products on the warehouse floor, manage stock levels, and track inventory status. Also, it is equipped with a barcode scanning module and product identification ability. Like other top applications, it provides automation tools to help users streamline their operations by taking clerical tasks off of their plates.Other features include 3PL billing, dynamic slotting, and warehouse routing. It also has customer-centric tools, including contract options and customer portals. In this way, customers can have a hassle-free purchase experience. Moreover, ShipHero offers analytics and reporting tools for forecasting and historical data analysis.Furthermore, the web-based solution